Oak recordX

OAK recordX is a comprehensive extension and line side call recording solution packed with innovative features to search, record play and archive calls. Leading edge web technologies ensure that recordX is one of the most powerful yet easiest to use recording solution available.

Xarios Call Recorder

The Complete Call Recording Solution for Mitel MCD/3300, 5000 and Avaya IP Office.

Cost effective and scalable, Xarios call recording systems are designed to provide tailored solutions that will fit the profile of how your business operates. Analysing the interactions with your customers is more important than ever and can assist in gaining competitive advantage by understanding their requirements better and ensuring your organisation remains agile.

Mobile Call Recording

From November 2011 any company regulated by the FSA must have all calls on company mobiles recorded. There are many other reasons why it is beneficial to record your company mobile calls such as:

Dispute Resolution - Calls can be found calls quickly and an extract of the call can be emailed to a client to confirm contract details

Compliance Demonstration - It is quick and easy to show that compliance rules have been followed

Quality Monitoring - Calls can be reviewed to ensure that all clients have been dealt with professionally at all times

Performance Improvement - Recorded calls help staff to develop their telephone and telesales techniques

Conference Facilities - Share conference calls and online meetings with business colleagues